• My Admin
• 1 days ago

As the pandemic has altered the ways of business, we can only say – Thank God for WhatsApp!

WhatsApp is a 'one for all' platform.

Send texts, alerts, reminders, connect with customers, and take food orders as well.

Restaurants are taking to WhatsApp to get direct orders from customers, without any third-party involvement.

Direct ordering saves bucks. Plus, establishes direct customer relationships.

While customers are looking for simple, cost-effective ways for food ordering, restaurants are looking for the same.

In 2020, there was a 169% increase in the number of restaurants using online ordering.

So, WhatsApp is the low-hanging fruit and customers' favorite, why not use it for direct order taking?!

How to Take Orders Directly Via WhatsApp?

WhatsApp Business allows you to open your online store on WhatsApp.

A contactless mode of order taking and delivery, WhatsApp has saved restaurants from drowning altogether.

To take orders via WhatsApp, just follow the steps:

1. First, get a WhatsApp Business account ready

2. Show off your menu

To let customers order, you need to send them your restaurant menu. How?

• Product Catalog - WhatsApp Business lets you create a product catalog. With this feature, you can display your items on your profile.
• QR Code - Another option to share your menu with customers is sharing a QR Code. Scanning the code will provide your customers access to your menu. They can pick and order.
• WhatsApp Chatbot – Integrate a bot with your WhatsApp Business. A smart chatbot like FOSA can share your menu with customers, guide them through the item selection, take and approve orders and close the ordering process with payment.

Among the three ways, we feel WhatsApp Chatbots are the best option you can go for.

Because bots not only take orders but also ensure a seamless and well-guided ordering journey. While your bot handles taking orders and payments, you simply need to cook and deliver.

3. Receive Orders – Once you receive orders from customers and the payments are approved, you can pass on the order to your kitchen and start the action.

4. Delivery – Getting the meals delivered is a challenge for small restaurants that do not possess a delivery system.

For delivery too, FOSA services are available. Get FOSA has easy delivery options. If you do not have a delivery system, contact FOSA to get your hot meals delivered to the doorstep.

What are the Benefits of Using WhatsApp for Taking Orders?

WhatsApp's popularity isn't hidden. Everyone loves WhatsApp and everyone uses it too.

For restaurants, shifting to online ordering has become necessary to survive in the current phase. And what can be better than being easily accessible to customers?!

Yum brands like Taco Bell, KFC, and Pizza Hut, are investing in online ordering that includes WhatsApp. Why?

Scroll to know the benefits of using WhatsApp for taking orders.

1. Saves Bucks

WhatsApp saves your money, especially, the recurring high-commissions that you pay to third-party apps.

Instead, you can invest in the WhatsApp business, set a bot, and save your earnings.

2. Easy Access

When life's a struggle, you should make food ordering simple!

WhatsApp makes it easy for people to connect to you. Nobody needs a user manual to use it.

Plus, the ordering system via WhatsApp is smooth. Just a few taps, and you can hear the doorbell ring!

3. Multipurpose

One platform and so many uses!

WhatsApp enables you to take orders, approve payments, get recommendations, and whatnot. There's no need to jump to the restaurant website or app.

Just from a single platform, you can complete the food ordering process.

4. Customer Insights

You know how third-party apps operate. They deliver your food for a high commission. Plus, you do not get access to your customer information. The result?

You do not establish a direct relationship with customers. Hence, no personalization and no long-term loyalty.

With WhatsApp ordering, customer information remains safe with you. You get a deep insight into what they like and what they don't. Hence, you can use this data to offer top-notch services to customers.

Plus, with bots, you can also take feedback and improve further.

5. Send Notifications

WhatsApp bots can send your customers notifications about changes in estimated delivery time, incorrect address, closure notifications, etc. Plus, you can also offer customers an opportunity to make changes to their orders.

Are You Ready to Rock WhatsApp Ordering?

Big brands are already getting into WhatsApp ordering.

And we can assure you that your small restaurant can open up to huge possibilities with it.

While saving on costs, you can connect with customers and establish your brand better.

For little worries like no delivery system and less staff to handle WhatsApp, you can depend on FOSA.

In case of any help or queries, nudge FOSA's digital support team.

So, get FOSA implemented on your WhatsApp business and see most of the work done seamlessly!