FAQ

FOSA currently supports English as a language. Soon we will have Spanish added that will enable customers to chat and talk in Spanish when placing the orders.

FOSA allows a customer to change or cancel an order within 5 min of placing the order or until the order is accepted by the restaurant whichever is later.

FOSA has a strong technical team available before and after US dining hours to attend to any technical issue on an immediate basis. FOSA also has a non-technical customer support team to support restaurants with any kind of support needed. We have onshore support for speedy support.

FOSA is a faceless super smart application that operates in a stealth mode as far as your customers are concerned. FOSA seamlessly works on your website, your Instagram DM, your Messenger, Your WhatsApp, SMS and over the phone transforming them into an order taking machine.

FOSA has the capability to capture dietary restrictions and pass it on to the chef. FOSA also alerts a user with dietary restrictions when they add a food item to their order that does not conform to the dietary restrictions.

While FOSA can be easily integrated to another cloud-based POS, it is not essential to integrate since FOSA provides a POS system of its own. All your orders that customers place from various channels like Automated Phone calls, SMS, WhatsApp, Instagram DM, Messenger, Google Business Messages, are fed into the FOSA POS for you to manage. You can run reports from FOSA POS. You can export your orders into excel. You can also integrate to other POS.

FOSA offers smart upselling and hyper personalized food item recommendations when your customers place orders from any of the channels including the automated phone channel. FOSA can analyze your customer’s food orders and intelligently propose items, even offering discounts generated in real time and entice customers to order more items.

FOSA can help your customers reserve tables at a specified date and time for a specified number of guests. FOSA’s own database helps you manage all the reservations. FOSA generates a reservation code and sends it to your customers. Your customers come over to your restaurant and tell the code to claim the reservation. FOSA also facilitates your dining in customers to place advance orders in full or a few items to start with thereby helping you to prepare the food in advance and minimize the wait time for your dine in customers.

Menu management in FOSA is super easy. You can add new food items with pictures. You can make food items temporarily unavailable. You can create combo items, i.e. a Combo offer of two or more items. You can offer discounts on specific food items or categories of items. You can set up happy hour deals and Flash sales deals. Everything automatically reflects in the menu across the order channels like WhatsApp, Automated Phone calls, SMS, Instagram DM, Messenger etc.

FOSA is a very versatile platform where you can set up promotions and discounts and at the same time let FOSA use AI to determine the best discounts that will increase your order value and profitability.

You can set up regular discounts applicable on a specific product or a category of products valid for a date range.

You can set up Happy hours i.e. Specific time range in a day when you are discounting specific items.

You can set up Flash Sales for a few hours only and FOSA also offers the mechanism to quickly reach your customers with Flash Sales.

FOSA will support restaurant owners and managers to promote their restaurants and have customers seamlessly order from various social platforms and Google such that you get orders direct from customers without any middleman.

FOSA provides the capability to send promotional messages to target customers in their preferred conversational channels including SMS, WhatsApp, Instagram, Messenger etc.

FOSA can help promote the right items to the right customers to increase conversions.

Yes, that is one of the most powerful features of FOSA. FOSA remembers your customers’ preferences and makes intelligent recommendations. The more your customers order via various channels on FOSA, the better FOSA understands your customers and makes smarter recommendations that increase your order value and frequency of ordering.

FOSA protects customer data with the utmost security protocols. FOSA uses SSL to protect data during transmission. Credit Card data is not stored by FOSA. FOSA has integrated one of the most secure payment processors – Stripe. FOSA has implemented the security protocols recommended by partners like Facebook, Instagram, WhatsApp, Google etc.

FOSA supports loyalty programs. You can customize the Loyalty discounts that a customer can get upon spending a certain amount on food orders from your restaurants. FOSA does the entire loyalty point accumulation tracking and loyalty point usage tracking on your behalf making it super easy for restaurant owners to run Loyalty programs.

Yes, FOSA POS does provide the option of taking dine-in orders from customers.

FOSA POS order taking supports identification of an existing customer based on their mobile number and creates a new customer for you when a new customer is ordering.

FOSA supports fast order taking and also prompts the server to recommend dishes that the customer likes based on the customer's order history thereby increasing the order value.

FOSA supports taking payments by Credit card, Apple Pay, Google Pay, Debit cards using Tap to Pay or Insert card options. FOSA can also send payment links to the customer's mobile phone and the customer can pay from their own phone. Cash payment is also supported.

FOSA is a multi-channel enabling customers to order from your restaurant over many social channels.

FOSA is the only platform that offers fully automated food ordering from your restaurant over the phone.

FOSA offers a POS application that is highly sophisticated and designed to increase order values.

FOSA supports ordering end to end including payments.

With FOSA you can do intelligent marketing with highly personalized offers over channels that customers are mostly on.

FOSA is not a front facing application. You own the customers. You own customer data. FOSA silently works behind the scenes to increase customer satisfaction, customer order value, number of orders and hence your profitability. FOSA enables you to do a lot more for much less.

FOSA offers subscription plans based on a monthly and annual basis. In each plan you have the option of FOSA Chat Assistant, or FOSA Voice assistant (Phone) or both together. We recommend restaurants to go with both / combo options to enable FOSA to be more powerful. Please visit our subscription plans here.

FOSA is not charging any setup fees currently. This is a $600 value that we are now offering free of cost to you.

FOSA offers a 100% refund for the month you cancel if you are not satisfied with the product. FOSA will not offer any refund for the months you have already used the application.

FOSA gives you ROI within 1-3 months. There is no upfront investment in starting to use FOSA. So, there is no sunk cost that you need to recover. The faster you can onboard your customers on FOSA, the higher is your ROI. Each month FOSA straight away saves costs of the order of $1000 to $3000 depending on the size of your restaurant. The more you start using all the features of FOSA, the more empowered you feel in running your restaurant.

FOSA is a solution that has nothing to install, and the training needed is at a minimum. FOSA works on all the platforms that all customers are super familiar with. The restaurant mobile app of FOSA helps a restaurant owner / manager / Kitchen staff manage food orders tailored to your respective roles. The FOSA restaurant support team provides training once a restaurant is onboarded. FOSA support team also supports restaurants on an as needed basis.

Setting up FOSA is quick, in a matter of a couple of days. Setting up FOSA on your social platforms may take a week or so depending on how quickly you can provide the required information. FOSA restaurant onboarding experts will hand hold you in this journey and make you successful.

FOSA will not disrupt your current operations and will not touch any of your existing infrastructure. We will collaborate with you to enable FOSA for your restaurant on various platforms and all of this while your business is running as usual. Once FOSA is live for your restaurant, there will be a gradual shift of current customers, both direct and indirect customers from other ordering platforms to FOSA saving you a ton of money on commissions. FOSA will also attract new customers who will get onboard your restaurants once they place their first orders.

Yes, FOSA will keep adding more power in the form of various new features. All of these will be released to the product at periodic intervals and brought to you seamlessly without disturbing your current setup.

FOSA’s POS can run on any recent Iphones (IphoneX and later) and also on any recent Android Phones. It can also run on your own Ipad or Android Tablet (portrait mode).So you really do not need any additional device to run FOSA. FOSA can also run on any browser on your laptop as well. FOSA will require a 4G / 5G internet connection.

FOSA however optionally provides a Handheld POS device with a built-in receipt printer that you can purchase for additional convenience. You can also purchase a Card reader with Tap to Pay or Insert Chip that is seamlessly integrated with FOSA for taking in person payments from your customers.

You can integrate FOSA to other Loyalty programs. However, you can make the best use of FOSA’s very powerful loyalty program and avoid expensive integrations and payments to other systems.

All orders via FOSA are direct to your restaurant. FOSA is not a middleman. FOSA is a technology solution that enables restaurant owners to use high end technology at a low cost to grow their restaurants.

FOSA works on your existing platforms including websites.

Yes, FOSA is built on high end AWS servers and has the capability to handle high volume of orders via chat conversations or Phone calls. FOSA is a highly responsive application and highly scalable as well.

FOSA will increase the level of personalization even while providing automated responses to your customers. FOSA is highly conversational and talks like any one of us. FOSA remembers customer preferences and hyper personalized food item recommendations. FOSA can create real-time discounts just enough to convince a customer to order more. Overall customer experience is great with FOSA and customers who place orders end up with a happy feeling which they do not quite get even talking to a human, as it is impossible for any human to remember preferences of many customers.

FOSA is not exactly a third-party platform. FOSA is a high-tech solution that is made available to restaurants at a very affordable price. FOSA is a partner of Facebook, Instagram, WhatsApp, Google, Twilio and more. FOSA is a well-funded and stable organization committed to making every restaurant make the best use of technology to grow and prosper.

FOSA has options of a month-to-month contract and a yearly contract. The yearly contract offers a discount over the month-to-month contract. At any point of time if a restaurant is unhappy with FOSA, then FOSA will refund the subscription amount paid on a prorata basis. This way there is complete peace of mind for you and zero risk getting started with FOSA.