Cancellation and Refund Policy

Cancellation and Refund Policy

GetFOSA is a restaurant ordering conversational chatbot platform operated by NCR Technsolutions Pvt Ltd.
GetFosa does not deliver items to the customer. Any delivery is organized by the restaurant with its internal resources or through contracted 3rd party resources.
Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.GetFosa.com (the “Website”) and our ‘GetFosa’ application for mobile and handheld devices (the “App”), GetFosa Facebook Messenger, WhatsApp business application Chatbot“. The Website, the App, ordering through Facebook messenger using GetFosa Chatbot, WhatsApp Chatbot are jointly referred to as the “Platform”.

1. Customer Cancellation

• 1. As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, GetFosa reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of GetFosa.
• 2. If Buyer cancels his/her Order after one minute of placing it, GetFosa shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by GetFosa, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants and PDPs.

2. Non-Customer Cancellation

• 1. GetFosa reserves the right to collect a penalty for the Orders constrained to be cancelled by GetFosa for reasons not attributable to GetFosa, including but not limited to:
  • A) in the event of a delivery order, if the address provided by Buyer is either wrong or falls outside the delivery zone;
  • B) failure to contact Buyer by phone or email at the time of delivering (by 3rd party delivery agents or delivery agents working for the restaurant on whom the Order has been placed);
  • C) failure to deliver Buyer Order due to lack of information, direction, or authorization from Buyer at the time of delivery; or
  • D) .unavailability of all the items ordered by Buyer at the time of booking the Order; or
  • E) 5. unavailability of certain items ordered by Buyer at the time of booking the Order. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value or only the value of the unavailable item if the buyer wants refund for only the unavailable items.

Refund Source	TAT	Time (Tentative)
Net Banking	Source	6-7 Business Days
Debit/Credit Cards	Source	5-7 Business Days
UPI	Source	3-4 Business Days
Google Pay	Source	8 Business Days