• My Admin
• 1 days ago

Taking orders is easy. But how about delivery?

Offering delivery services is a whole different story. While taking direct orders is easy, delivering the food on time is challenging for restaurants.

Currently, regardless of how big a restaurant you are, delivery services are gaining prominence. Customers prefer their meals at home. Consequently, restaurants are bound to start delivering orders at doorsteps.

In this short blog, we will tell you about providing customers with delivery services. But before that, let us get to know a little about direct ordering.

Why Do Restaurants Promote Direct Ordering?

After third-party food aggregators like Uber Eats, Grubhub, DoorDash, etc. have entered the restaurant industry, the costs have skyrocketed for restaurants.

Currently, restaurants are going back to the good old days of receiving direct orders. They encourage customers to place an order directly- via phone calls, website, app or WhatsApp, Instagram, etc.

But why?

• Firstly, third-party aggregators charge a high commission for being the middleman, taking orders, and delivering it to customers.
• Secondly, restaurants do not get access to customer details despite the high commissions. And building relationships between restaurants and customers becomes difficult.

So, taking direct orders via phone calls is fine but how can restaurants deliver the orders to customers? Let's have a look

Setting Up a Delivery Service System

The first way is to set up a delivery service of your own. Most restaurants have a delivery service, no matter how large or small.

But for a few small businesses, setting up a delivery service can mean additional costs. However, to ensure the better building of your business, this investment would be necessary.

Here are a few tips on how you can start planning your delivery service.

1. Separate a space for drivers to pick orders for delivery. This will avoid confusion and increase efficiency.

2. Update your tech. Open up online ordering. Take orders via WhatsApp, Instagram, or website. You can easily do so by integrating FOSA into your channels. With FOSA, managing orders, taking payments will be a breeze.

3. Train your service staff or hire new staff solely for delivery. Train the staff with delivery bags handling, using app trackers, updating status, following route, etc.

4. Create a separate menu for delivery. Include items that can be well-packaged. Simply prepare and ensure using sealed carry-out boxes and containers.

5. Stock up delivery supplies like containers, napkins, boxes, foil, condiments, etc. Make sure you have sufficient supplies always.

6. Make yourself visible and promote your delivery services as much as you can across all channels.

Once your in-house delivery service is ready, you can deliver orders to customers who prefer placing an order via phone.

FYI, online food delivery for restaurants app also works just fine. But then, the orders will have to be placed via WhatsApp, Instagram, Messenger, or website.

Setting up an in-house delivery system will cost you a lot on salaries, training, overheads, management, etc. But if you build an online food delivery for restaurants app, you can integrate chatbots. Chatbots can handle all customer queries 24/7 simultaneously.

So, you do not have to think about handling the orders. Smart bots like FOSA can handle it all. All you need to do is prepare the order and hand it over to the delivery executive in charge.

To know more about building an online food delivery app for restaurants and the related costs, read here.

Build Relationships with Food Couriers

Aren't the third-party aggregators charging high commissions? Then, why establish partnerships with food couriers?

Well, you have a valid question there!

We did mention the third-party food aggregators like Uber Eats, Deliveroo, DoorDash, etc. But these platforms not only provide delivery services but also act as the intermediary for taking orders.

But FOSA services are available for direct ordering as well.

Not clear? Let's give you a better picture of what FOSA can do for you.

FOSA can take the orders placed by customers over a phone call. Yes! You can log the orders directly on FOSA and assign them either to your in-house delivery partners or FOSA delivery services.

Once you assign the order to FOSA, the bot will instantly start working with its delivery executives to get the order delivered. And all this happens without any human intervention. It's all automated.

Not only this, even if your order is not logged in the FOSA system, you can still use FOSA's delivery service. Suppose, a customer places the order through an unconventional means. Still, you can request FOSA's delivery service without capturing the order details on the FOSA system.

With FOSA, you can serve customers over longer distances that you couldn't otherwise cover. It also saves you from paying high commissions to third-parties aggregators for long-distance deliveries.

So, when you have FOSA, you simply need to prepare the order, the rest will be taken care of.

Within minutes, your customers will enjoy hot meals in the comforts of their homes.

Wrapping Up

It's amazing how versatile FOSA – the food ordering smart bot can be. If you are setting up your online ordering you can depend on FOSA. The smart bot can manage all your orders on various channels like Messenger, Website, Instagram, or WhatsApp.

Plus, if you get direct orders via phone, you can still reach out to Get FOSA. Contact the delivery service team to get your orders delivered.

Need further assistance? Ask the digital support team of FOSA.